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Info, Rules, Policies

Most Questions and concerns can be answered here.

2017 Policies 2017-08-20T07:28:27+00:00

Other ways to experience


Holiday Matsuri wants to ensure that everyone has a good time. Here you can find all sort of information to help make the most of your holiday experience. Please review the rules, regulations, and guidelines to ensure the safety of yourself and others around you. Holiday Matsuri is a judgement free zone – so be yourself, make some new friends, and have fun!


Registration is located in Canary 3/4.

If you are coming from the parking garage: at the bottom of the Escalator, immediately go right, then take a right into the Registration Room.

If you are coming from the hotel: Head towards signs for the Parking Garage, just before the Escalator, take a left.

Each EventBrite purchase comes with a QR Code that looks like this:

This should have been emailed to you. If you have not received a QR Code, please use our Contact Page and contact us so we can make sure you get this information. Please note that you can also receive your QR Codes by logging into the EventBrite App on your Smartphone.

Eventbrite Smartphone Application:

The following tickets can utilize the “Registration Priority Line.” This line is worked first before the other lines.

  • Founder Pass (Purchased any year)
  • Forever Festive Pass (Purchased any year)
  • VIP Passes (2017 Purchase Only)

In addition, the following people may utilize the Registration Priority Line, if they have received official status from Holiday Matsuri Leadership:

  • Guest
  • Staff
  • Volunteer
Please proceed directly to the Artist/Vendor Relations table located in Cypress 3. This should be located on the east side of the Vendor Hall, next to the Central Rollup Doors.
Yes! You can purchase Single-Day Passes on our Registration page:
Yes, you may do this online or at the show. If you wish to do this online, please use the following link: on EventBrite and follow the instructions. If you wish to do this at the Show, you may also do the same.
Tickets are non-refundable under any circumstances, but are transferrable before October 15th. After October 15th, all passes become non-refundable, non-transferrable and non-editable, but you may upgrade them if you wish (see above).
Only those with Priority Line Access may use the Priority LIne. If all of the tickets are under the same person, that person may pick up all of the passes (regardless of the type.)
Yes, if supplies are still available, you may follow the instructions on this link: and you can upgrade your ticket. Please note that we cannot upgrade VIP Tickets when supplies have run out, and we do not offer VIP Upgrades at the door.
Yes, if supplies are still available, you may follow this link: and follow the instructions to upgrade your pass. Please note that we cannot upgrade to Forever Festive Passes when supplies have run out, and we do not offer Forever Festive Upgrades at the door.
Children age 0-5 can enter into Holiday Matsuri for free. Children age 6 to 12 will pay a reduced price of $20. All those age 13 or older will need to pay for a normal pass. Children passes do not include lanyards and credentials-style passes.

Props and Weapon Check

We will prevent the usage of any metallic materials. This includes (but is not limited to), Aluminum, Steel, Titanium, etc. Metal security screws are allowed as long as they are only used for securing two pieces of permitted materials together, and are not sharp, or pointy in any way.
No props may have any sharp edges that make it easy to slice anything. All edges must be dulled, and each occurrence of dull testing will be handled by Public Safety, on a case-by-case basis.
All props must be able to easily fit through a single 9′ door.
All props must be able to be moved with two people at the maximum.
Any fake weaponry must have a Neon Orange Tip placed on the barrel at all times.

Realistic-looking barrels must be filled with Glue or any Permanent Hard-to-Remove Substance.

Any weaponry that can actively fire any projectile (regardless of method) is not permitted. For specifics:

  • Airsoft: Airsoft guns are not permitted, even if firing mechanisms are removed.
  • Replica Firearms: Replica Firearms are permitted, as long as the replica was designed to be a display, not a fireable replica. Please see the above restriction on realistic-looking fake weaponry.
  • Nerf/Foam Firing: Weapons that can fire foam pellets, darts or such other things actively are not permitted. These weapons can be permitted if their trigger has their spring/firing mechanism removed or rendered permanently inoperable (such as gluing down the firing mechanisms).
  • Liquid/Gas Firing: Any props that expel any kind of liquid or gas when triggered are not permitted inside the Convention Center or Hotel.
  • Confetti/Glitter Firing: Any props that fire Confetti or Glitter is not permitted in the Hotel or Convention Center.
Firearms of any kind are not permitted anywhere in the Hotel or Convention Center. Those found with firearms will be asked to leave the premises with the weapon.
Vaping is not permitted inside the convention rooms, and the hallways in front of the convention rooms, except when it is involved in Cosplay for a Cosplay Contest.
If you purchase weaponry from the Exhibition Hall, it must be kept in its original packaging until you get back to your room or car. If you wish to use the Weaponry for a cosplay, you must proceed to the Weapon Check desk located in Registration and present it to them in the original packaging, where they will make a determination on its viability (see the above restrictions).
If your prop is rejected by our weapon’s check desk, you must return it back to your hotel room or car. Holiday Matsuri will not store your rejected props.
The first time you break the prop policies, you will be escorted to the Weapon Check desk to check in your prop. The second time, your pass will be revoked without refund.


At Holiday Matsuri, we hold the firm stance that Cosplay is NOT Consent; just by being in a Cosplay does not Consent photographers to take your picture without permission. However, Holiday Matsuri believes in a further stance, that everyone, regardless if you are in Cosplay or Not, deserves the right to be asked before pictures are being taken. As the entire Orlando World Center Marriott Campus is private property, per law, a reasonable expectation of privacy is accepted. Those that are found taking pictures without permission will be warned once. A second infraction will result in a revocation of your pass without refund, as well as being escorted off of the property.
Harassment of any kind is not permitted. This includes bullying, touching, or rude remarks. Situations of harassment are dealt with very harshly, and will result in action being taken, but can range from a verbal warning to revocation of passes, and escorted off the property. Convention Staff are available at all times to deal with situations of harassment. Look for Red Public Safety Shirts if you need any assistance with this kind of issue.
You may not take pictures in the following areas:

  • Hotel Registration Desk
  • Hotel Spa
  • Hotel Exercise Room
  • Escalators
  • Elevators
  • Guest Signing Area
  • Registration Room
  • 18+ Main Events

Those found to be taking pictures in these areas will be asked to stop.

Unless otherwise posted by the Artist in question, all Artist Alley booths are “Opt-In” Photography; you may not take pictures of an Artist Booth unless prior authorization is given by the Artist.
Photography is allowed for Exhibitors and Vendors but an Exhibitor or Vendor has the right to post “No Photography Permitted” signs to turn off photography for their booth.
You may not utilize Tripods, Backdrops or Free-Standing Lights in the following areas:

  • Hotel Lobby
  • Any doorway, walkway or throughway.
  • Any of the hallways behind the Central and East Hallway Paywalls.
  • All of the Restaurants, including 24/7 Central Pantry, Siro Urban Italian Kitchen, Solaris, High Velocity, Hawk’s Landing Steakhouse & Grille, Mikado Japanese Steakhouse, Falls Pool Bar & Grill, and Starbucks.
  • Hotel Store(s)


It costs $154 USD per night to stay at the Orlando World Center Marriott. That’s almost half off of current prices!

Overnight Hotel Guests

We will have On-Site Parking, one space guaranteed for each room in the OWCM Parking Garage. If the Parking Garage begins to fill up, OWCM may close the On-Site Parking to those that are not overnight hotel guests. Parking at the OWCM Parking Garage will cost roughly $11 plus tax per night per vehicle.

Non-Hotel Guests

We are working on an offsite parking solution for our attendees. This will be at a reduced rate with free bus transport between the parking lot and the OWCM. Stay tuned.

No, you must purchase through or call the Hotel Reservation Hotline directly, and mention Holiday Matsuri 2017 Group.
No, you must pay full price to utilize Valet Parking.
  • All reservations must be accompanied by a first night room deposit or guaranteed with a major credit card. Deposits collected will apply to the final bill.
  • Reservations cancelled within 72 hours of arrival will forfeit one night’s room revenue.
  • Reservations counted as “no shows” will still forfeit one night’s room revenue.
  • Reservations must be received prior to Monday, November 20, 2017 at 11:59pm. Reservations may not be accepted after this date.
When you check in, OWCM places a Pre-Authorization charge on your card. This shows up as a pending charge temporarily. It may take up to two (2) weeks to clear the charge. This charge is used for incidentals (charges made to the room, such as food, room service, etc.)
December 12 to December 20, 2017.
All of the pools on property are heated throughout the year, but their temperature may fluctuate depending on the ambient temperature.
No equipment is allowed on the slides (cameras, phones)
Minimum height: 48″
Maximum Weight: 300 lbs.
Yes, it is located next to G.R.I.D.
Yes, but you must contact Orlando World Center Marriott’s reservation line to do this. We do not have any capability of selling Suites through the website. Sorry!
Yes, standard wifi internet is included for up to 6 devices.
Want to make your stay even better? Opt in to the $25/night resort package. Here’s the awesome benefits you get as part of this package:

  • Enhanced in-room wireless internet for up to 6 devices: Upgraded from the Free Standard Wireless Internet provided, you can stream your favorite movies, games and videos from the comfort of your luxury room!
  • Unlimited local and domestic long distance calls: Keep in contact with your loved ones while you’re over in Orlando!
  • Bottled Water (two 10oz bottles) replenished once daily: Walking around the con is thirsty business, make sure you keep hydrated!
  • Daily Scheduled Shuttle Service to all Disney Parks for up to 4 guests: Don’t drive and pay extra parking; let OWCM drive you to the Disney Parks!
  • Daily Credit of $10 towards dry cleaning (not cumulative): Save on dry cleaning, and get your stuff cleaned by the experts at OWCM!
  • Daily Bucket of Practice Balls at the Driving Range: Like some golf? Shoot some golf balls on the Driving Range!

Panels & Community Events

Panels that use any of the following are banned:

  • Food
  • Liquid, Gels, Sols (such as Whipped Cream, Silly String, etc.)
  • Fine Confetti, Glitter
  • Real Weaponry
  • Full Nudity
  • Smoking (including Vaping)

We also do not permit the following types of panels:

  • Illegal Materials, Services, Goods or Methods: We do not allow the promotion of illegal activities at Holiday Matsuri.
  • Buy/sell/trade Panels: Sorry, we have a Vendor Room for this reason!
  • Photoshoot Panels: We have numerous public photoshoot locations around the convention center and hotel to host your public photoshoot.
  • Gaming Tournaments: We have a game room with numerous tables to host these tournaments.
  • Promotion of Hate, Exclusion or Bullying: We are an accepting convention of all walks of life. Those that do not respect this will not be allowed to utilize our space or be at the convention.

Holiday Matsuri Staff have the right to manage the inclusion or exclusion of Panels at any time. Holiday Matsuri may increase or decrease the priority of any panel for any or no reason at their discretion.

Once we receive enough panel submissions, we will start scheduling panels. There will be at least two weeks notice when this occurs.
This is to be announced. Stay tuned!
Panels will be located close to the convention space. Panel space, in descending space order is:

  1. Panel A
  2. Panel E
  3. Panel B
  4. Panel C/D

All of the panels are eligible for 18+ Events this year after 10pm, but not all will be granted this status.

We seek to start assembling the Panel Schedule by September, but it can happen earlier or later, depending on how many submissions we get. In general, we do not start assembling the panel schedule until two weeks after this point has reached (we will make an announcement on Facebook when this deadline is hitting).
Yes. We put panels higher on the list due to the following factors (in no particular order):

  • Previous Great Panels (at the convention or other conventions)
  • Well-known Panel Host
  • Popular Subject Submissions
  • Well put together Panel Name and Description, with information on that it looks like you have an exciting panel planned.

Things that can lower your priority:

  • Panels that don’t have a lot of description
  • Panel Host that cancelled a panel in previous years
  • Subject does not seem relate to Holiday Matsuri audience

Things that do not adjust your priority:

  • Controversial Subjects (as long as they relate to the Holiday Matsuri audience)
Up to two people per panel can get credit for panel hours. You can convert 1 Panel Hour into 2 Volunteer Hours, but Volunteers only have one reward tier: 13 hours worked will mean that we refund 100% of your pass (3-Day or Single Day).

If you wish to utilize the panel credit for benefits, here is the benefit list:

  • 2 Hours: $15
  • 3 Hours: $20
  • 4 Hours: $25
  • 5 or More Hours: Full Refund

Disclaimers, Releases, & Agreements

Holiday Matsuri is owned by HMConventions, LLC. It makes no guarantees regarding the appearance of guests, panels, or performance groups.
As part of your purchase of a pass and/or attendance of the event, you wholly agree to the following release:

I recognize that there are certain inherent risks associated with attending the event. I hereby RELEASE and DISCHARGE all responsibilities of HMConventions, LLC (owner of Holiday Matsuri), its staff, affiliates, volunteers and proprietors from all responsibility of loss, damage, theft, or injury (including death) occurring as a result of my, or my family’s attendance, presence or participation in the event. I agree to Indemnify and Defend HMConventions, LLC against all claims, causes of action, damages, judgements, costs or expenses, including attorney fees and other litigation costs, which may, in any way, arise from my attendance, presence or participation in the event.

As part of your purchase of a pass and/or attendance of the event, you wholly agree to the following agreement:

I agree to respect the grounds of Orlando World Center Marriott, and its surrounding grounds. I agree that both HMConventions, LLC and Marriott, its staff, affiliates, and officers have the right to demand payment for any damage I make to the facilities, products or grounds of the Orlando World Center Marriott, or any of the Holiday Matsuri property. I also agree that if HMConventions, LLC or Marriott deems it necessary, that I will release my passes (if any have been provided to me) to Holiday Matsuri on request, and I will be removed from the Orlando World Center Marriott grounds.

As part of your purchase of a pass/attendance at the event, you wholly agree to the following:

I understand that Holiday Matsuri is considered a safe, accepting space for all. As such, I understand that I am not authorized to make any hateful speech putting down a person (in attendance or not), or bully another person at the event. I understand that, if I choose to violate this agreement that I may be warned, and further violations will result in Holiday Matsuri requiring I relinquish my passes (if I have been provided any) without refund, and removal from the convention areas.

At Holiday Matsuri 2017, our social media team will be taking pictures, video and audio recordings throughout the day. While our team will strive to ask people that are the primary focus of a recording if they wish to be recorded, many pictures, video and audio recordings will be of large swaths of the convention center. By attending the event, you wholly agree to the following photography release:

I understand that there will be video, audio and picture recording devices active owned by HMConventions, LLC and their affiliates recording the event. I hereby RELEASE my likeness and voice to be used in advertisement, discussion and any other materials deemed necessary as a result of being recorded at the event.

This agreement only applies to Vendors, Exhibitors and Artists of Holiday Matsuri 2017. By purchasing a table/booth at Holiday Matsuri 2017, you wholly agree to following agreement:

I understand that my company is attending of my own free will. As part of my attendance at Holiday Matsuri, I agree with all the above agreements for myself, my affiliates and employees. I understand that my company is responsible for the actions of my employees, and, if my employees violate any of the rules, my company may be subject to additional fines, penalties, as well as my company’s removal from Holiday Matsuri without refund.